Customer Support Tools

Zendesk

CRM software for support, sales and customer engagement.

Categories:
Customer Support Tools
Use Cases:
Customer Support
Visit Tool
Zendesk screenshot 1

The Lowdown on

Zendesk

Providing support across channels can be complicated — but your customers don’t need to know that. Zendesk's Support Suite allows your business to have natural conversations with customers, without letting them know what’s going on behind the scenes.

The NoCode.Tech Verdict on

Zendesk

Overall Rating
Explore our rating
Overall rating
How do I know which tool is right for me?

When considering a no-code tool, we always recommend taking four key factors into account: ease of use, flexibility, design freedom, and cost-effectiveness.

Ease of use. How quickly can a non-technical person get productive with this tool? This is usually the most important factor if you are just getting started.

Flexibility. Can the tool handle the logic, integrations, and custom functionality your project needs as it grows?

Design freedom. Some tools give you pixel-level control, while others intentionally trade that away for speed and safer defaults.

Cost-effectiveness. Think about the real cost to launch and scale, not just the starting plan. A low score in one category does not make a tool bad, it usually just means it is optimized for a different type of builder.

Find out more about

Zendesk

Pricing options for

Zendesk

$

39

Suite Team
Includes:
  • Industry-leading ticketing system
  • Messaging across web, mobile and social
  • Email, voice, SMS and live chat support
  • Help centre - SINGLE
  • Easy-to-set-up automations & workflows
  • AI-powered automated answers - UP TO 50
  • Unified agent workspace
  • Reporting and analytics - PREBUILT
  • Data and file storage - STANDARD
  • 1,000+ apps and integrations - PREBUILT
  • Robust APIs - STANDARD RATE LIMIT
  • Online support from the Zendesk team
  • Onboarding and adoption guidance
$

65

Suite Growth
Includes:
  • Industry-leading ticketing system
  • Messaging across web, mobile and social
  • Email, voice, SMS and live chat support
  • Help centre – MULTIPLE
  • Easy-to-set-up automations & workflows with additional options
  • AI-powered automated answers - UP TO 100
  • Unified agent workspace
  • Reporting and analytics – PREBUILT
  • Data and file storage – INTERMEDIATE
  • 1,000+ apps and integrations – PREBUILT & CUSTOMISED
  • Robust APIs–- ADVANCED RATE LIMIT
  • Online support from the Zendesk team
  • Onboarding and adoption guidance
  • Self-service customer portal
  • AI-powered knowledge management
  • Customisable ticket layouts
  • Light access licences - UP TO 50
  • Service Level Agreement (SLA) management
  • Multilingual support and content
$

79

Suite Professional
Includes:
  • Industry-leading ticketing system
  • Messaging across web, mobile and social
  • Email, voice, SMS and live chat support
  • Help centre – MULTIPLE
  • Easy-to-set-up automations & workflows with additional options
  • AI-powered automated answers - UP TO 500
  • Unified agent workspace
  • Reporting and analytics - PREBUILT & CUSTOMISED
  • Data and file storage – INTERMEDIATE
  • 1,000+ apps and integrations – PREBUILT & CUSTOMISED
  • Robust APIs–- ADVANCED RATE LIMIT
  • Online support from the Zendesk team
  • Onboarding and adoption guidance
  • Self-service customer portal
  • AI-powered knowledge management
  • Customisable ticket layouts
  • Light access licences - UP TO 100
  • Service Level Agreement (SLA) management
  • Multilingual support and content
  • Conversation routing based on agent skill
  • Integrated community forums
  • Private conversation threads
  • Customisable and shareable dashboards
  • Advanced voice capabilities
  • Data Location Options
  • HIPAA compliance
  • Events Connector for Amazon Web