September 22, 2022

Customer Support Tools

If you've got a weak customer support function, you'll be in trouble pretty quick. These no-code tools offer the support and functionality needed to really build out your customer support – and you don't need to hire a team of developers yourself.

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TOP TOOL PICKS

Best for onboarding customers
UserGuiding

Boost your growth in a couple of clicks with onboarding flows

Best for documentation
Zendesk

CRM software for support, sales and customer engagement

Best for managing tickets
Stacker

Customer portals and Internal Tools powered by your data

Read our Buyer's Guide

Want to know which platform is the best? Check our buying criteria here then select a tool from the list.

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READ GUIDE

When considering a no-code tool, we always recommend taking 4 key factors into account:

Ease of use. How easy is it for a non-technical person with no coding skills to use this tool to make apps? Is there a big learning curve? Can someone who has a basic grasp of Microsoft Office also get a grasp of this tool? Or does it require a lot of up-front training? This is perhaps the most important factor to consider.

Flexibility. How much flexibility does this tool have in terms of what you can build? Can it handle complex decision-making behind the scenes and allow you to bring any app idea to life without any coding at all?

We award extra points here for tools which allow you to integrate with other tools for extra functionality, or let you add your own custom code. Consider whether or not all of your desired functionality is supported by a tool before you use it.

Design freedom. Does the tool give you full freedom to bring a design to life? Not all no-code tools have complete flexibility. Remember, this can be a double-edged sword. If you're not confident in your design abilities, you may wish to pick a tool with less design freedom, as often these tools will set beautiful defaults for you.

Glide is a great example of this. You can customise the branding colours and the order of components, but Glide ensures your design stays looking like a proper app appropriate for either the iOS or Android platform.

Cost-effectiveness. Simply, how affordable is this tool? Remember, this can get complex. Some tools will start with a trial while you build, but charge you to publish your app live. Other tools have specific limits, such as a certain number of records in your database or not being able to integrate other tools into your app without paying extra. As long as you can afford the lower tier plans and have a solid monetisation for your app, don't worry too much about scaling or long term costs as often you'll have income in future to supplement these.

Remember: A low score in any one category does not mean the tool is bad. For example, a tool with a high ease of use, but low flexibility and design freedom could simply indicate that this tool is incredible easy to use and perfect for a beginner. It could also mean the tool is focused on being the best tool on the market for a very specific type of app, like a portal or marketplace.

Make sure you check out our individual reviews for more information.

ALL

Customer Support Tools

UserGuiding
This tools supports native mobile apps
This tools creates Progressive Web Apps
This tool creates Web Apps

Boost your growth in a couple of clicks with onboarding flows

Ease of use
Flexibility
Design freedom
Cost-effectiveness
Stacker
This tools supports native mobile apps
This tools creates Progressive Web Apps
This tool creates Web Apps

Customer portals and Internal Tools powered by your data

Ease of use
Flexibility
Design freedom
Cost-effectiveness
OUR VERDICT
Explore
Stacker
visit TOOL site

Stacker is incredibly slick, quick and easy to set up on top of your existing data sources and lets you quickly build customer or colleague portals.

Great choice for getting started quickly, especially if non-technical and not fussed about customising everything to a granular degree.

Working in a large company? THIS is the tool for you!

Collect Chat
This tools supports native mobile apps
This tools creates Progressive Web Apps
This tool creates Web Apps

Replace webforms with an interactive chatbo

Ease of use
Flexibility
Design freedom
Cost-effectiveness
Crisp
This tools supports native mobile apps
This tools creates Progressive Web Apps
This tool creates Web Apps

Give your customer messaging experience a human touch

Ease of use
Flexibility
Design freedom
Cost-effectiveness
Drift
This tools supports native mobile apps
This tools creates Progressive Web Apps
This tool creates Web Apps

Free conversational marketing & sales tools designed to make buying easier today.

Ease of use
Flexibility
Design freedom
Cost-effectiveness
Haash
This tools supports native mobile apps
This tools creates Progressive Web Apps
This tool creates Web Apps

A smart help-centre for your web app

Ease of use
Flexibility
Design freedom
Cost-effectiveness
Indemandly
This tools supports native mobile apps
This tools creates Progressive Web Apps
This tool creates Web Apps

Chat to your website visitors in real-time, manage leads, and increase sales

Ease of use
Flexibility
Design freedom
Cost-effectiveness
Smallchat
This tools supports native mobile apps
This tools creates Progressive Web Apps
This tool creates Web Apps

A chat plugin for the little guys

Ease of use
Flexibility
Design freedom
Cost-effectiveness
Zendesk
This tools supports native mobile apps
This tools creates Progressive Web Apps
This tool creates Web Apps

CRM software for support, sales and customer engagement

Ease of use
Flexibility
Design freedom
Cost-effectiveness

Not sure which tool is right for you?

Want to know which platform is the best? Check our buying criteria here then select a tool from the list below