Customer Support Tools

If you have customers, you need some type of customer support system in place. It's that simple. You can only juggle so many emails, calls or social media mentions on your own before you miss an important email and leave a customer high and dry.
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The following free tools and resources are designed to make it easy for you to better support your customers and help create a virtual customer support command center. There, you can sort through the messages, respond or assign them to the correct team member, and make sure everyone gets a reply. These apps also help you build a knowledge base full of help documentation so your customers can find quick answers to common questions.
Drift allows you to talk to your website visitors and customers in real-time, from anywhere. Answer their questions in real-time, convert more leads, and start closing more deals. We have installed Drift to chat to users and assist with finding the right tool and resource. Using a live chat feature allows you to chat to your users in an informal way breaking the barriers using email or call centres. 
A lot of help/support discussions today are going inside either private chat or private ticketing support systems which is leading to a closed-internet, where lot of knowledge is encapsulated or lost in the vacuum of a discussion. Haash.io is looking to save you a tonne of time and ease user frustrations on your website. Haash allows you to quickly add a friendly help center to your website. For some great examples of what haash can do check out there site. 
Kontaktify provides an easy and immediately visible way for visitors to get in touch with you. Your website's visitors won't ever have to CTRL-F again to find that odd "contact" link! Kontaktify collects all your contact info in an elegant widget which is easy to find, yet unobtrusive! Kontaktify supports Facebook, Twitter, Messenger, Snapchat – even good ol' email and phone only to mention a few. No technical skills are required to install it and best of all it's totally free. 
Smallchat is different from your typical live chat plugin: It was built it for the little guys. The freelancer. The local business, the small team launching a side project. That means Smallchat has a free tier with no limits on the number of visitors, conversations, contacts, or operators. Smallchat uses Slack's (Slack is also free to download) threads feature to keep all your conversations in one channel, so Smallchat doesn’t clutter up your Slack team with a bunch of new channels. ​It's super simple to add to your website and you can customise the look to go with your sites branding.